Quote:
Originally Posted by Legbreaker
Is it just me, or has customer service across the board deteriorated in the last decade or two?
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Customer Service.
Customer Service?
Customer...
Service...
Thinking, thinking...
OH! I remember that!
Back in the past when a business believed it had a relationship with the customer that could be mutually beneficial to all parties.
Too many short-sighted, damned accountants running businesses these days. They see that customer service costs money to run and does not appear to raise any revenue. Certainly might appear that way in the short term but good customer service equals long term, customer repeat business... oh I forgot, today's companies are only interested in quick profit and the customer is just a walking wallet.
Can you tell I'm not happy with current customer service?